Our Office Policies

Your first appointment

Please download and fill out our initial paperwork from the Patient Info page. Come 30 minutes early. Bring your insurance card Please come prepared to pay your co-pay and any deductibles. A custodial parent must accompany children.

Scheduling, Cancelling, and Rescheduling

You can schedule appointments with the receptionist or at the end of your appointment with your doctor or therapist. You will get a telephone reminder 24 hours before your appointment. If you need to cancel, please do so 24 hours in advance. If you no-show or cancel within 24 hours there is a $25 missed appoint fee for doctor appointments and $100 for psychotherapy appointments. This reflects the cost of our committing a resource to you that is wasted.

Prescription refills

You should get your prescriptions at your appointments. If problems arise, we don't want you to run out of your medicines and will telephone or electronically transmit your prescriptions to last until an appointment. You will have to have an appointment scheduled and pay any missed appointment fees. Your pharmacy can request a refill for you electronically. Our specialty is psychiatric medicines; we don't generally prescribe general medicines. We don't prescribe narcotics. We may charge a $10 fee for prescriptions outside of appointments depending on the circumstances

After hours emergencies

Most of your care should be handled through the office during office hours. Emergencies arise. For instance psychiatric patients may become suicidal. You can reach your doctor through the Pulaski County Medical Exchange, 501-663-6400, on weeknights. One doctor is on call for weekends or vacations. Psychotherapists cannot be reached after hours.

Paperwork

If you have paperwork to be filled out for employers, disability carriers, insurance companies, etc., present it at the beginning of your appointment. If it can be completed in the appointment, we will do it together at no added charge. If it can be completed by a secretary, there's no charge. Otherwise you will be charged for the time it takes at a rate of $200 per hour; most forms require about 15 minutes ($50) to gather the data from the record and fill out the form.

Insurance

Insurance
We make every effort to work with you and your insurance company for payment of your treatment. Insurance plans have various requirements that must be met before they will pay their portion. Mental health coverage is frequently different from your regular health coverage. Please call your insurance company and ask for "outpatient mental health benefits" to find out what your responsibility will be for your visit. In some cases you must register with the mental health benefit company. In others, you must get a referral from your primary care provider. You are responsible for making all of these arrangements before arriving our office. Please plan to pay your co-pay coinsurance and deductible prior to being seen. Keep in mind that even with insurance coverage the patient is ultimately responsible for their bill.